Customer Success Manager

The role

You will lead customer onboarding, implementation, and long-term satisfaction for strategic accounts. You will manage data feeds, build stakeholder relationships, and use analytics to drive customer outcomes.

What you will do

• Lead the end-to-end onboarding process.
• Configure and manage customer-specific data feeds.
• Build trusted relationships with customer stakeholders.
• Facilitate alignment between customer goals and OneImaging’s program.
• Analyze customer data and performance metrics.
• Deliver regular reports and business reviews to key stakeholders.
• Act as the voice of the customer within OneImaging.
• Identify opportunities to optimize processes and improve customer experience.
• Work closely with Sales, Product, Engineering, and Support teams.

Required qualifications

• 3+ years of Customer Success/Account Management experience in digital health, supporting large employer clients required
• Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations.
• Ability to manage through ambiguity, build processes and help scale the CS organization.
• Ability to manage complex ecosystem vendor partners within a healthcare and benefit program.
• Proven track record of building strategic relationships with key customer stakeholders.
• Analytical mindset with experience delivering actionable insights through reporting and data analysis.
• Excellent project management skills, with the ability to manage multiple priorities and deliver results on time.

Benefits

• Bonus eligible
• Equity incentive
• Competitive benefits plans

About the company

OneImaging provides a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states. Their solution helps patients and families access essential radiology services at fair prices.