Provider Engagement Specialist (Mexico)

The role

The Provider Engagement Specialist supports imaging providers across the United States. This person handles provider inquiries, troubleshoots issues, and ensures a smooth experience with OneImaging workflows.

What you will do

• Respond promptly and professionally to inbound and outbound provider calls.
• Provide clear, accurate information using internal systems, reference tools, and workflow knowledge.
• Strive for first-call resolution whenever possible.
• Document all provider interactions and outcomes in the Phone Tracking System.
• Identify workflow or system-related issues and escalate them to internal teams.
• Work collaboratively with internal departments to resolve provider questions or issues.
• Participate in team meetings, workflow trainings, and quality review sessions.

Required qualifications

• Ability to learn new systems and processes quickly.
• Strong interpersonal and communication skills.
• High degree of reliability and professionalism.
• Comfortable working in a fast-paced, service-driven environment.

Nice to have

• prior customer service or call-center experience

About the company

OneImaging provides a concierge approach and a premium-quality radiology network to help patients access essential radiology services at fair prices.