Lab Services Specialist/ Member Support Specialist Trainee

The role

You will provide patient care and support while training in phlebotomy and clinical procedures. You will handle front of house duties, patient intake, and office upkeep at a medical office.

What you will do

• Use C-I-CARE in all patient interactions
• Manage patient intake, same day scheduling, and follow up scheduling
• Perform front of house duties including check in/check out and insurance verification
• Handle printing, paperwork, and prepping tests
• Contribute to team development through rounding and huddles
• Master technology suite including Slack, G-suite, Zoom, and 1Life EMR
• Perform opening and closing duties and daily office upkeep
• Restock supplies and maintain organization

Required qualifications

• At least 1 year of experience in high touch customer or patient facing roles
• Strong customer service skills
• Strong written and verbal communication skills
• High School Diploma or equivalent
• Proficiency in computer technology
• Experience working on collaborative, diverse, multi-disciplinary teams
• Ability to display confidence and instill trust with patients
• Ability to persist through change and learn quickly

Nice to have

• additional experience with remote teams

Benefits

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• Option to cash out up to 40 accrued hours of PTO per year
• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• One Medical pays 100% of the cost of Basic Life Insurance
• One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

Before you apply

• Successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment
• Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire

About the company

One Medical is a primary care solution that joined Amazon in February 2023. They provide in-office and 24/7 virtual care services, on-site labs, and programs for preventive and chronic care.