Member Support Specialist

The role

You will act as an ambassador for patients in an office focused on the Senior Health member population. You will manage patient intake, front of house duties, and office upkeep to ensure an exceptional in-office experience.

What you will do

• Use C-I-CARE in all patient interactions
• Manage patient intake and same day schedules
• Handle follow up scheduling
• Maintain knowledge of billing and insurance
• Monitor patient feedback and assist with outreach
• Perform front of house duties including check in/check out and insurance verification
• Complete printing, paperwork, and prepping tests
• Contribute to team development through rounding and huddles
• Master technology suite including Slack, G-suite, Zoom, and Electronic Medical Record System
• Perform opening and closing duties and daily office upkeep

Required qualifications

• At least 1 year of experience in high touch customer or patient facing roles
• Strong written and verbal communication skills
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
• Proven track record of persisting through change and taking action on challenges
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Mostly sedentary work duties requiring up to ten pounds of force occasionally

Benefits

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• Option to cash out up to 40 accrued hours of PTO per year
• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• One Medical pays 100% of the cost of Basic Life Insurance
• One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

Before you apply

• One Medical participates in E-Verify to confirm authorization to work in the U.S.

About the company

One Medical is a primary care solution that joined Amazon in February 2023. They provide in-office and 24/7 virtual care services, on-site labs, and various health management programs.