Lead Store Advisor, Tokyo Cat Street

The role

You will lead and communicate through On's values and brand philosophy in team and customer interactions. You will deliver customer service, manage a specific store area, and maintain visual and stock room standards.

What you will do

• Lead and communicate through On's values and brand philosophy
• Provide exceptional customer service by responding to inquiries and listening to needs
• Responsible for one area in store such as Back of house, Product, Team Experience, or Community
• Implement strategy and drive team involvement for the assigned pillar
• Handle cash transactions and opening and closing of tills and point of sale systems
• Follow opening and closing store procedures and loss and prevention standards
• Maintain in-depth knowledge of technical product information and global activities
• Teach and train the team on technical product knowledge
• Contribute feedback to improve store processes and customer engagement
• Maintain visual standards and lead stock room strategy and inventory management

Required qualifications

• 3+ year of experience within a retail work environment
• 1+ year in supervisory role
• Strong communication, hospitality and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards

Nice to have

• A background in the Running, Fashion or Sports Industry
• Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system)

About the company

The DTC team at On is a fast-paced place. The team works with store leadership and the global DTC Retail team to revolutionize conventional retail business.