Lead Store Advisor (Superviseur), La Vallée Village Outlet

The role

You will leverage leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. You will supervise customer interactions, optimize inventory management, and execute visual merchandising plans.

What you will do

• Embody and communicate brand philosophy, values, and culture.
• Supervise, mentor, and motivate a team of Store Advisors.
• Maintain in-depth knowledge of product technical specifications and company initiatives.
• Contribute ideas for merchandising, store events, and community activities.
• Assist with inventory management, product orders, and fill-in orders.
• Uphold visual merchandising standards.
• Serve as primary contact for store leadership, IT, and Facility Management regarding product flow and system functionality.
• Train the store team on BoH processes.
• Work closely with store leadership to align on store functions.

Required qualifications

• 3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Exceptional communication and interpersonal skills.
• Ability to work weekends, evenings and holidays as needed.
• Fluent in English and French.

Nice to have

• Experience in the Outlet, Running, Fashion, or Sports industry

Benefits

• Environment designed to give people the tools to develop holistically
• Supportive, team-oriented atmosphere
• Access to personal self-care for both physical and mental well-being

About the company

On is a place that is centered around growth and progress. The company offers an environment designed to give people the tools to develop holistically.