Head of Key Account Services

The role

You will establish leadership over the Key Accounts team and oversee three Leads. You will service established retailer partners in the US and act as a commercial liaison between sales and customer operations.

What you will do

• Oversee a team of three Leads and their respective teams
• Provide coaching on communication and leading initiatives
• Act as the key commercial liaison for sales and customer operations
• Lead day-to-day business operations for biggest established accounts in the US
• Integrate and manage new operational capabilities like direct ship, drop ship, and pack by store
• Advocate for Key Accounts needs within the Americas and Global Supply Chain
• Guide process and policy change management with stakeholders
• Represent Key Accounts in operational flywheel meetings
• Manage orderbook complexities and identify risks to achieve deliveries and sales targets
• Leverage data-driven insights to shape strategic decisions

Required qualifications

• Extensive progressive experience in customer support, logistics, or operations roles
• Proven track record of managing managers specifically overseeing Leads and large team structures
• Demonstrated experience managing day-to-day operations for major key accounts
• Experience implementing and integrating new operational capabilities such as direct ship, drop ship, and pack by store
• Exceptional interpersonal skills with a focus on relationship building, active listening, and effective questioning
• Highly analytical with ability to make strategic, data-based decisions
• Proven ability to design and implement strategic initiatives and process improvement

About the company

onrunning aims to become the leading sportswear company and further its mission to ignite the human spirit through movement.