Associate Store Leader, Munich

The role

You will drive operational excellence and team engagement within a retail environment. You will manage floor operations, lead and coach the team, and optimize store workflows.

What you will do

• Own floor management and daily store operations
• Lead and coach the team on the Cloud CX philosophy
• Manage stock levels according to business forecasts
• Communicate merchandising topics across functional teams
• Analyze daily KPIs and goals to identify root causes of challenges
• Implement actionable behavior to enable positive change in store performance
• Identify skill gaps across the Lead Store Advisor team
• Facilitate training sessions on business-related topics
• Drive the store's vision and purpose by engaging the team

Required qualifications

• 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
• Advanced problem-solving skills
• Expert facilitator with experience delivering technical or operational training and coaching to diverse team members
• High level of emotional intelligence
• Communicate with authenticity and clarity
• Fluent in German and English

Benefits

• Environment designed to give people the tools to develop holistically
• Supportive, team-oriented atmosphere
• Access to personal self-care for both physical and mental well-being

About the company

The Retail team is the heartbeat of On, bringing the brand and products to life for fans across the globe. They create immersive, design-led spaces and value authenticity, collaboration, and a relentless drive for excellence.