Associate Store Leader (Adjoint de boutique), La Vallée Village Outlet

The role

The Associate Store Leader drives operational excellence and team engagement in a retail environment. You will support the retail function by optimizing store workflows and fostering a culture of high performance and service.

What you will do

• Own floor management and daily store operations.
• Lead and coach the team on the Cloud CX philosophy.
• Manage stock levels according to business forecasts.
• Communicate merchandising topics across functional teams.
• Analyze daily KPI’s and goals to identify root causes of challenges.
• Implement actionable behavior to enable positive change in store performance.
• Identify skill gaps across the Lead Store Advisor team.
• Facilitate training sessions on business-related topics.
• Drive the store’s vision and purpose by engaging the team.

Required qualifications

• 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands.
• Advanced problem-solving skills.
• Expert facilitator with experience delivering technical or operational training and coaching to diverse team members.
• High level of emotional intelligence.
• Communicate with authenticity and clarity.
• Fluent in French and English.

Benefits

• Environment designed to give people the tools to develop holistically.
• Supportive, team-oriented atmosphere.
• Access to personal self-care for both physical and mental well-being.

About the company

On's Retail team brings the brand and products to life for fans across the globe through immersive, design-led spaces. The team values authenticity, collaboration, and a relentless drive for excellence.