Supervisor, Member and Provider Services

The role

The Supervisor, Member and Provider Services drives goals and KPIs for a team of support staff. This person provides coaching and leadership while partnering with stakeholders to develop workflow improvements.

What you will do

• Hire and manage a team of Oscar colleagues with responsibility for performance management, growth, development, and HR administrative tasks
• Manage team outcomes, monitor dashboards, and track operational KPIs
• Conduct root-cause analysis and construct action plans when issues arise
• Make volume-based decisions to serve customers
• Lead team huddles to connect colleagues to mission, vision, and values
• Drive engagement by creating an inclusive and inviting culture
• Lead and participate in continuous improvement activities
• Identify and close gaps on existing operational workflows
• Work collaboratively across production and other Oscar teams to implement best practice
• Comply with all applicable laws and regulations

Required qualifications

• 2+ years experience in a customer service environment
• 1+ year of direct people management experience
• 1+ years of experience using data and metrics to drive improvements
• 1+ years of experience working with teams in multiple locations and multiple disciplines

Nice to have

• Bachelor's degree
• Lean Six Sigma or Process Improvement certification
• Prior healthcare and/or insurance experience
• Advanced Google Suite or Microsoft Office capabilities
• 2+ years experience solving complex inquiries
• 1+ years managing projects

Benefits

• medical, dental, and vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance
• paid wellness time and reimbursements
• unlimited vacation program

About the company

Oscar is a health insurance company built around a full stack technology platform. It was started in 2012 to create a health insurance company that behaves like a doctor in the family.