Bilingual English and Spanish Member Loyalty Representative (R14306)

The role

Member Loyalty Representatives create a rewarding member service experience. You will educate members and communities about financial services through in-store service and outreach activities.

What you will do

• Welcome members and provide quality member service.
• Process transactions following company policies and procedures.
• Exceed daily goals in lending and servicing activities.
• Engage in outreach efforts more than 50% of the time at locations, partner locations, or community events.
• Build relationships with local businesses.
• Conduct outreach at flea markets, community events, and partner locations.
• Engage with people around retail locations to encourage store visits.
• Support community outreach and marketing events by passing out flyers.
• Perform light housekeeping including trash collection, sweeping, mopping, and window cleaning.
• Use a computer for administrative tasks and servicing members.

Required qualifications

• Bilingual (English/Spanish)
• Available to work weekends
• Flexible with a rotating work schedule
• Regular, reliable, and predictable attendance
• Willing and able to work outdoors year-round
• Ability to lift and/or move objects up to 25 pounds
• Basic computer skills
• Ability to operate office equipment such as phones, scanners, and iPads
• Ability to organize and file paper documents
• Outgoing and sales-focused
• Enjoy speaking with people

Nice to have

• customer service, cashier, sales, or hospitality experience

Benefits

• Medical, Dental, Vision
• Flexible Spending Accounts (FSAs)
• EAP
• Life and Disability insurance
• Accident coverage
• Paid Time Off
• 16 paid hours (VTO) to participate in volunteer activities each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Competitive pay, plus sales incentives $$$

About the company

Oportun is a mission-driven financial services company that provides intelligent borrowing, savings, and budgeting capabilities to help members build a better financial future.