Repossession Coordinator (R14323)

The role

The Repossession Coordinator manages activities across the repossession and remarketing process. This person supports members with delinquent accounts and coordinates with internal partners and third-party vendors.

What you will do

• Provide support and guidance to members with delinquent accounts.
• Coordinate repossession and remarketing activities with members, internal partners, and third-party vendors.
• Complete account reviews, letters, scrubs, and other operational steps.
• Monitor repossession and remarketing inventory and account status.
• Escalate or route issues to appropriate partners.
• Collaborate with business partners to resolve workflow issues.
• Maintain knowledge of lending regulations and Oportun policies.

Required qualifications

• 5–7 years of collections experience.
• 5–7 years of repossession experience.
• Strong problem-solving skills.
• Attention to detail.
• Ability to manage multiple priorities.
• Effective communication and collaboration skills.
• Working knowledge of applicable lending regulations.
• Ability to follow established policies and procedures.

Nice to have

• Bilingual communication skills.
• Experience supporting vehicle remarketing processes.
• Familiarity with tools or systems used to manage collections, repossession, remarketing, or inventory workflows.
• Use of AI tools (ChatGPT, Copilot, or similar) to improve productivity.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) including company match
• Flexible PTO and Parental Leave
• Company-paid Life & Disability Insurance

About the company

Oportun is a mission-driven financial services company that provides borrowing, savings, and budgeting capabilities to help members build a better financial future.