Bilingual English and Spanish Member Loyalty Representative (R14355)

The role

Member Loyalty Representatives create a rewarding member service experience. You will perform outreach activities, process transactions, and educate members about financial services.

What you will do

• Welcome members and provide quality service.
• Process transactions following company policies.
• Exceed daily goals in lending and servicing activities.
• Conduct outreach at local businesses, flea markets, and community events.
• Engage with people around retail locations to encourage store visits.
• Support community outreach and marketing events by passing out flyers.
• Use iPads or QR codes to assist with applications.
• Perform light housekeeping including sweeping, mopping, and window cleaning.
• Use a computer for administrative tasks and member servicing.
• Stand while assisting members.

Required qualifications

• Bilingual (English/Spanish)
• Available to work weekends
• Flexible with a rotating work schedule
• Regular, reliable, and predictable attendance
• Willing and able to work outdoors year-round
• Ability to lift and/or move objects up to 25 pounds
• Basic computer skills
• Ability to operate office equipment such as phones, scanners, and iPads
• Ability to organize and file paper documents

Nice to have

• customer service, cashier, sales, or hospitality experience

Benefits

• EAP, Life and Disability insurance
• Accident coverage
• 8 paid hours (VTO) to participate in volunteer activities each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Competitive pay, plus sales incentives $$$
• Growth opportunities
• Flexible schedules
• Opportunity to positively impact your community

About the company

Oportun is a mission-driven financial services company that provides intelligent borrowing, savings, and budgeting capabilities.