Head of Client Success, MENA

The role

The Head of Client Success, MENA will ensure the satisfaction and retention of institutional clients and build the client success team for the region. This is a player-coach role where you will manage the customer experience and work cross-functionally to deliver tailored solutions.

What you will do

• Analyze client trading data to identify opportunities for volume growth and cost savings.
• Create regular reviews showcasing platform value and optimization opportunities.
• Develop and execute account growth strategies based on quantitative analysis.
• Build and hire the MENA client success team.
• Set the operating rhythm including account planning cadence, coverage model, and escalation paths.
• Coach and develop the team, owning their performance and progression.
• Carry accounts and handle client service requests during the first year.
• Manage smooth client ramping processes, including technical integration and training.
• Coordinate with internal teams to resolve trading or settlement issues.
• Provide regular reporting on client health metrics and growth opportunities.

Required qualifications

• 6+ years of experience in client-facing roles with financial services institutions
• 8+ years of overall professional experience
• Strong understanding of FX markets, trading operations, and treasury workflows
• Experience in analyzing trading data and creating actionable insights
• Proven track record of growing institutional relationships
• Based in Dubai
• Right to work
• Willingness to travel across the GCC

Nice to have

• Experience with FX trading platforms or financial technology products
• Understanding of API integrations and trading system workflows
• Background in treasury operations or institutional trading
• Familiarity with regulatory requirements for FX trading, including CBUAE, VARA and DFSA
• Existing relationships across regional exchange houses, MTOs or PSPs
• Ability to analyze trading patterns and identify optimization opportunities
• Strong project management skills for coordinating complex client implementations
• Experience working with both technical and business stakeholders
• Track record of growing institutional relationships through data-driven insights
• Holds margin under pressure rather than defaulting to discounting

Benefits

• Competitive compensation package
• Equity in a high-growth company
• Opportunity to work on cutting-edge technology at a very fast-paced startup
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Work with innovative technology and leading financial institutions

About the company

OpenFX is building the infrastructure to power the next generation of cross-border payment systems for institutions. The company is backed by Accel, NFX, Accomplice, and other top-tier investors.