Opensesame
Senior Customer Success Manager
Remote. Posted 2 months ago
The role
The Senior Customer Success Manager acts as a trusted advisor to enterprise customers in the elearning space. You will grow existing accounts by partnering on strategic training initiatives and driving increased utilization and engagement.
What you will do
- Partner on strategic training initiatives
- Define high-level marketing and communication strategies within customer organizations
- Drive increased utilization and engagement for customers
- Manage a portfolio of complex enterprise accounts
- Deliver customer journey touchpoints including Executive Business reviews
- Build executive relationships
- Forecast and close renewal opportunities
- Identify upsell opportunities
- Maintain accurate records in Salesforce.com and Gainsight
Required qualifications
- Proven examples of building systems, driving alignment, and creating impact at scale
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible PTO
- 401(k) matching
- Incentive stock options
- Volunteer time off
- Employee Resource Groups
- Professional development program with dedicated annual time off
About the company
OpenSesame is a partner for Workforce Reinvention that delivers integrated software, curated content, and expert services to help organizations expand human and AI potential.