Account Manager - Florence - 12 month fixed term

The role

You will manage a portfolio of restaurant partners through onboarding, adoption, retention, and renewal. You will build relationships with operators to help them use technology to improve business performance.

What you will do

• Manage a portfolio of restaurant partners across onboarding, adoption, retention, renewal, and account growth.
• Build trusted relationships with restaurant operators through regular meetings, business reviews, training, and face-to-face visits.
• Help customers configure OpenTable to optimize reservation flow and implement reservation links.
• Complete accurate installation handovers for Technical Support.
• Identify opportunities for relevant marketing solutions and support quarterly commercial goals.
• Contribute to the renewal of expiring contracts.
• Coordinate with Technical Support, Marketing, and Product to resolve issues.
• Capture customer feedback and industry insights.
• Recommend product improvements.
• Support restaurant-specific marketing and promotional programs.

Required qualifications

• 5+ years of experience in account management, customer success, consultative sales, or a related customer-facing role.
• Professional fluency in Italian and English.
• Strong written and verbal communication skills.
• Ability to understand customer business objectives, handle objections, negotiate, and communicate recommendations.
• Strong organizational and analytical skills.
• Ability to prioritize work and manage multiple stakeholders.
• Ability to work independently in a field-based role.
• Proficiency with Google Workspace and Salesforce.
• Valid driving license.
• Reliable transportation for regular business travel.

Nice to have

• Experience in restaurant management, hospitality, food and beverage sales, or restaurant technology.
• Experience managing accounts for a SaaS, reservation, point-of-sale, or other technology platform.
• Experience leading customer training, presenting to groups, and facilitating business reviews with senior stakeholders.
• Knowledge of restaurant economics and industry trends.
• Bachelor’s degree or equivalent practical experience.

Benefits

• 26 days of paid vacation
• Time off for your birthday
• Enhanced paid parental leave
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts

About the company

OpenTable is an industry leader with 70,000+ restaurant partners and 25+ years of experience. It is part of Booking Holdings, Inc.