Key Account Manager, Hotels

The role

You will manage a portfolio of North American Hotel Groups to promote retention and drive revenue growth. You will use a consultative approach and data to help groups reach operational and marketing objectives.

What you will do

• Own relationships with assigned Hotel management companies and North American regional chains
• Conduct high quality conversations around tech strategy and F&B operations
• Provide data-driven product and service presentations
• Develop and execute engagement plans including training, email, and business reviews
• Provide internal and external reporting to track progress
• Represent OpenTable at industry and partner events and tradeshows
• Navigate complex decision making and procurement processes
• Coordinate with field account management and Hotel Account executives
• Manage administrative tasks and client engagement documentation in Salesforce
• Gather customer feedback for product upgrades

Required qualifications

• Minimum 3+ years of experience in B2B account management
• Knowledge and experience working with Hotels
• Ability to take ownership of account portfolio
• Track record of executing strategic initiatives
• Ability to use data and analytics to inform decision-making
• Skilled at stakeholder management
• Strong time management and comfort with administrative tasks
• Proficient in Google Suite and Microsoft Office

Nice to have

• Salesforce experience

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off
• Paid parental leave
• Generous paid vacation and time off for birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups

About the company

OpenTable is an industry leader with 70,000+ restaurant partners and 25+ years of experience. It is part of Booking Holdings, Inc.