Billing Support Specialist (German Speaking)

The role

You will support restaurant partners by handling billing questions, payment queries, and disputes via phone, email, and chat. You will also proactively reach out to restaurants regarding payments and collaborate with Finance and Account Management to improve processes.

What you will do

• Support restaurant partners through phone, email and chat
• Proactively reach out to restaurants about upcoming payments and billing questions
• Handle billing disputes and sensitive conversations
• Work with restaurant partners on outstanding balances
• Process payments securely and maintain accurate account records
• Spot recurring issues and collaborate with Finance and Account Management to improve the restaurant experience

Required qualifications

• Experience working in a busy customer support or contact centre environment
• Excellent communication skills
• Experience handling sensitive customer or financial information responsibly and securely
• Confidence working across different support channels, including phone, email and chat
• Strong attention to detail

Nice to have

• Experience supporting customers with billing, payments, account queries or financial disputes
• Familiarity with CRM platforms such as Salesforce or financial systems such as NetSuite
• Experience identifying customer retention risks and finding ways to strengthen relationships
• A curious mindset and an interest in improving processes

Benefits

• 5 weeks paid vacation
• Private health & dental insurance
• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year
• Paid parental leave
• Time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings

Before you apply

• Applicants must have the existing right to work in the UK
• Unable to provide visa sponsorship

About the company

OpenTable is an industry leader with 70,000+ restaurant partners and 25+ years of experience. It is part of Booking Holdings, Inc.