Onboarding Specialist - Italian speaking

The role

You will guide restaurant partners through onboarding, from the initial sale to go-live. You will configure software, deliver remote training to restaurant staff, and manage a queue of implementations.

What you will do

• Guide restaurant partners through onboarding and tailor the system configuration to their needs.
• Deliver remote training to key restaurant staff on using the software.
• Manage a queue of restaurant implementations to reduce time-to-onboarding while keeping setup quality high.
• Coordinate administrative tasks for the global onboarding program, including scheduling, content collection and implementation logistics.
• Work with internal teams to remove customer pain points and refine onboarding strategies.
• Communicate implementation status and feedback clearly to peers, stakeholders and external partners.

Required qualifications

• 3+ years of professional experience in a customer support, implementation or hospitality role.
• Proven experience training and guiding non-technical customers on software.
• Strong understanding of restaurant operations and workflows.
• Excellent organizational and time management skills, including driving several projects at once.
• Effective remote communication skills for virtual training.
• Italian speaking.
• Italian and English (mandatory).

Nice to have

• Direct hands-on experience working in a restaurant environment.
• Familiarity with working alongside Sales, Customer Success or Billing teams.
• Experience refining or scaling onboarding programs and operational processes.
• Ability to make sound, fact-based decisions independently in ambiguous situations.
• A degree or equivalent practical experience in a related field.

Benefits

• 5 weeks paid vacation.
• Private health and dental insurance.
• Work from (almost) anywhere for up to 20 days per year.
• Company-paid therapy sessions through SpringHealth and a Headspace subscription.
• Annual company-wide week off.
• Paid parental leave and time off for your birthday.
• Paid volunteer time.
• Development Dollars, leadership development and on-demand e-learnings.
• Travel discounts and Employee Resource Groups.
• Income protection, life assurance and Employee Assistance Program with 24/7 GP and free legal advice.
• Pension plan contributions.
• Discounted gym membership, Bike2Work and season ticket loan.

Before you apply

• Candidates must already have the right to work in the UK.
• This role is not eligible for employer-sponsored visa or work permit applications.
• Some communication outside regular working hours may be expected, and local laws will be considered.

About the company

OpenTable, part of Booking Holdings, Inc., has 25+ years of experience and works with 70,000+ restaurant partners. Its technology helps restaurants run their operations and lets diners discover and book restaurants.