Onboarding Specialist

The role

You will manage the implementation process for restaurant partners from initial sale to go-live. This involves configuring software, coordinating logistics, and delivering training to restaurant staff.

What you will do

• Guide restaurant partners through the onboarding process and system configuration.
• Deliver engaging training to restaurant staff via remote tools.
• Manage a dynamic queue of restaurant implementations.
• Coordinate administrative functions for the global onboarding program.
• Collaborate cross-functionally with internal teams to refine onboarding strategies.
• Communicate implementation status and feedback to peers, stakeholders, and partners.

Required qualifications

• 1+ years of professional experience in a customer support, implementation, or hospitality role.
• Proven experience training and guiding non-technical customers on software solutions.
• Strong foundational understanding of restaurant operations and workflows.
• Excellent organizational and time management skills.
• Effective remote communication skills.
• Ability to travel extensively in Singapore.
• English - Fluent
• Mandarin - Fluent

Nice to have

• Cantonese
• Direct, hands-on professional experience working within a restaurant environment.
• Familiarity with cross-functional collaboration alongside Sales, Customer Success, or Billing teams.
• Experience refining or scaling onboarding programs and operational processes.
• Demonstrated ability to make sound, fact-based decisions independently within ambiguous situations.
• A degree or equivalent practical experience in a related field.

Benefits

• Work from (almost) anywhere now, hybrid in the near future.
• 6 company paid therapy sessions.
• Subscription to a meditation app.
• Wellbeing speaker series and resources.
• 1 floating day off per year.
• Company-wide week off each year.
• Ongoing Learning and Development opportunities.
• Universal Paid Parental leave.

About the company

OpenTable is an industry leader with 70,000+ restaurant partners and 25+ years of experience. It is part of Booking Holdings, Inc.