Senior Associate, Community Partnership Operations

The role

This person will provide operational support to the Community Partnership Managers by managing action items, playbooks, and data requests. They will also handle CRM hygiene, data analysis, and collateral management to support the B2B growth strategy.

What you will do

• Drive action items from weekly meetings end-to-end
• Curate and update the team's partner-facing collateral library
• Maintain a running log of requests for the team
• Own the weekly review cycle for the CPM playbook
• Pull and analyze large datasets from BI tools and Google Sheets
• Monitor existing dashboards for accuracy and flag anomalies
• Perform CRM cleanup and data hygiene
• Manage the intake and lifecycle of data and product requests
• Partner with the data team on complex analyses

Required qualifications

• 2-4+ years of operations/data experience in operations, business analysis, or a similar analytical role
• Comfortable with ambiguity
• Independent operator
• Strong Excel/Google Sheets skills (e.g. pivot tables, VLOOKUP)
• Comfort pulling and structuring large datasets in BI tools (Lightdash, Looker, Tableau, or similar)
• Stakeholder coordination
• Data-driven execution
• Clear communicator
• Growth mindset
• Mission-driven

Nice to have

• High-growth healthtech startup experience
• Exposure to OUD/SUD treatment, behavioral health, or healthcare operations
• Experience with CRM systems and data hygiene/cleanup work
• Sales or pipeline management experience

About the company

Ophelia is a venture-backed healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. The company has been operating in 16 states for almost six years.