Senior Site Reliability Engineer (Systems Engineer III)

The role

You will own the reliability, availability, and performance of the GCP platform. You will define SLOs, build observability, expand infrastructure as code, and harden security controls. This role is entirely reliability-focused for the first six months, with product work making up at most 25% of the time later.

What you will do

• Own reliability, availability, and performance of the GCP platform
• Define and operationalize SLOs and service level indicators
• Drive work for endpoint latency, Cloud Run cold starts, and time to recovery
• Own disaster recovery posture including Firestore backup and restore testing
• Build observability and incident response using GCP Cloud Operations
• Move alerting from Slack into PagerDuty
• Participate in on-call rotation
• Expand Terraform footprint and improve GitHub Actions CI/CD pipeline
• Harden security and compliance controls in partnership with the head of IT
• Level up engineers' GCP and DevOps skills through documentation, pairing, and code review

Required qualifications

• 5+ years experience in engineering
• 3+ years in a cloud infrastructure, DevOps, or SRE-focused role
• Expert-level, hands-on GCP fluency including Cloud Run, Cloud Operations, IAM, and Firebase/Firestore
• Expert in at least one language used for infrastructure automation (e.g., Python)
• Strong in shell scripting
• Comfortable reading and debugging TypeScript/Node
• Production operations experience including on-call, incident response, and writing postmortems
• Quantitative fluency applied to production systems
• Senior-level ownership and communication
• Daily, hands-on use of AI tools in engineering work

Nice to have

• Terraform fluency
• SQL for BigQuery and Log Analytics
• Passionate about the mission to make evidence-based addiction treatment universally accessible
• Background in a regulated industry, ideally healthcare
• Telehealth experience
• Hands-on experience implementing HIPAA or SOC 2 infrastructure controls

Benefits

• Medical, vision, and health insurance
• 20 days of PTO starting, increasing to 5 weeks after 2 years and 6 weeks after 5 years
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Life insurance
• Short and long term disability
• Financial wellness
• Virtual primary care

About the company

Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform.