Senior Atlassian Administrator

The role

The Senior Atlassian Administrator will serve as the technical authority for the Atlassian Cloud environment. This person will design platform architecture and perform hands-on configuration and administration across Jira Software, Jira Service Management, Jira Assets, and Confluence.

What you will do

• Own the architecture, configuration standards, security, and technical direction of the Atlassian Cloud estate.
• Design Jira structures and workflows that support software engineering end to end.
• Own service projects, request types, portals, queues, SLAs, approvals and ITSM workflows.
• Design and maintain the Assets schema including object types, attributes, relationships, imports and lifecycle management.
• Own Confluence space architecture, permissions, templates and knowledge management.
• Administer organization level users, groups, product access, administrative roles, managed accounts, authentication, organization policies and audit logs.
• Design automation across the platform and build integrations with GitHub, CI/CD pipelines, Microsoft 365, Teams, Entra ID, security tooling and other enterprise systems.
• Evaluate marketplace applications, control cost and manage renewals.
• Identify where Atlassian Rovo and AI agents help, validate them and measure the result.
• Document the platform and set standards for others to follow.

Required qualifications

• Bachelor’s degree in Computer Science, Information Technology, a related technical discipline, or equivalent experience.
• Five years or more of Atlassian administration.
• Three years or more with Atlassian Cloud.
• Three years or more with Jira Service Management.
• Significant experience supporting Jira Software for a software engineering organization.
• Working understanding of software engineering process including Agile, Scrum, Kanban, sprint planning, estimation and capacity, CI/CD, release management, technical debt, dependencies and engineering
• Deep hands-on experience with service projects, request types, portals, queues, SLAs, approvals and ITSM workflow design.
• Practical experience designing Assets schemas, object relationships, imports and lifecycle management, and integrating Assets into JSM workflows and automation.
• Hands-on administration of Confluence Cloud, including space architecture, permissions, groups, templates, knowledge management and Jira integration.
• Experience administering Atlassian Cloud at the organization level, and with enterprise identity concepts including SSO, SAML, user provisioning, directory synchronization, role-based access and user
• Advanced experience designing Atlassian automation, with practical work in REST APIs, JSON, webhooks, authentication and API troubleshooting.
• Scripting in PowerShell, Python, Groovy, JavaScript or another applicable language.

Nice to have

• Atlassian Certified Jira Administrator, Jira Service Management, or Atlassian Cloud certifications
• Atlassian Guard, Atlassian Analytics or Rovo experience
• Experience developing or deploying AI agents
• Experience designing enterprise CMDB solutions
• Experience consolidating or migrating Jira projects or instances into Atlassian Cloud
• Experience with GitHub and Jira development integrations, or integrating Jira with CI/CD pipelines
• Experience with software release management processes
• Experience with marketplace applications such as Tempo, ScriptRunner or Jira Align
• ITIL or other IT Service Management experience
• Experience supporting audit or compliance requirements

About the company

OPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity. The company delivers an end-to-end platform to protect complex networks, secure devices, and ensure compliance.