Hardware Fulfillment Technician

The role

The Hardware Fulfillment Technician oversees the imaging, testing, and shipment of OPSWAT hardware for customer orders worldwide. This role involves improving imaging processes and fulfillment strategies.

What you will do

• Image OPSWAT hardware according to customer orders and standard operating procedures
• Perform Quality Assurance (QA) and Quality Control (QC) testing
• Create and help troubleshoot software issues discovered during fulfillment
• Oversee the packing and preparation of hardware for shipment
• Update internal technical knowledge and assist in maintaining a design library
• Collaborate with other departments to ensure timely and accurate fulfillment
• Maintain compliance with industry standards and regulations
• Monitor processes for efficiency and suggest improvements
• Ensure all fulfillment activities are documented accurately
• Resolve issues related to hardware fulfillment promptly

Required qualifications

• Strong knowledge of Operating Systems (Windows, Linux)
• Knowledge of individual hardware components
• Understanding of hardware imaging and QA/QC processes
• Excellent problem-solving skills and attention to detail
• Ability to work under pressure and meet tight deadlines
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency in using inventory management and tracking software

Nice to have

• Familiarity with cybersecurity hardware

About the company

OPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity. The company delivers an end-to-end platform to protect complex networks, secure devices, and ensure compliance.