Patient Coordinator

The role

The Patient Coordinator ensures smooth patient flow and coordination within the practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff.

What you will do

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries.
• Schedule and confirm patient appointments.
• Monitor schedules for patient cancellations and follow-up.
• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.

Required qualifications

• High school diploma or equivalency
• Proficiency in using electronic health record (EHR) systems and other office software
• Knowledge of relevant regulations and compliance requirements in healthcare
• Strong organizational skills
• Excellent interpersonal and communication skills
• Approachable, professional demeanor
• Detail-oriented and thorough in task execution
• Ability to work well under pressure in a fast-paced environment
• Team player with excellent collaboration skills

Nice to have

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles

Benefits

• Medical, Dental, and Vision Insurance plans
• Two medical plans include Health Savings Account (HSA) eligibility
• Company-paid Life, AD&D and Long-Term Disability coverage
• Additional Voluntary Life and AD&D Insurance for you and your family
• Voluntary Short-Term Disability Insurance available
• Dependent Care Flexible Spending Account (FSA) offered
• 401(k) starting with very first paycheck
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO
• 8 Paid holidays for fulltime employees

About the company

Rochester Oral Surgery is a practice where the Patient Coordinator serves as a key member of the healthcare team.