Front Office Supervisor

The role

The Front Office Supervisor oversees and supports front office operations across three practice locations. This role provides supervision, training, and guidance to front office team members to ensure consistent administrative workflows and patient service standards.

What you will do

• Provide daily directions, coaching, and support to front office team members
• Assist with scheduling and coordinating front desk coverage
• Participate in training and onboarding of new front office staff
• Provide ongoing feedback to team members
• Oversee efficient patient check-in and check-out processes
• Assist with appointment scheduling, cancellations, and rescheduling
• Ensure patient information is updated accurately in the practice management system
• Address patient questions and concerns
• Monitor front office supplies
• Coordinate with clinical teams to ensure seamless communication

Required qualifications

• High School Diploma or equivalent
• Prior experience in medical or dental practice
• Strong computer skills
• Excellent communication, interpersonal and people management skills
• Ability to handle multiple tasks
• Ability to work in fast-paced environment
• Strong understanding of medical practice operations, including scheduling, billing, and patient services
• Proficiency in electronic health records (EHR) systems and practice management software
• Strong problem-solving skills and attention to detail
• Commitment to providing excellent customer service and patient care
• Requires prolonged periods of sitting, as well as occasional standing and walking

Nice to have

• some college preferred
• 2-3 years of leadership or supervisory experience preferred

Benefits

• Medical, Dental, and Vision Insurance plans
• Two medical plans include Health Savings Account (HSA) eligibility
• Company-paid Life, AD&D and Long-Term Disability coverage
• Additional Voluntary Life and AD&D Insurance for you and your family
• Voluntary Short-Term Disability Insurance available
• Dependent Care Flexible Spending Account (FSA) offered
• 401(k) starting with very first paycheck
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO
• 8 Paid holidays

About the company

The employer operates Greensboro Oral Implant & Facial Cosmetic Surgery Center, Piedmont Oral and Maxillofacial Surgery Center, and Carolina Surgical Arts.