Associate Customer Success Manager

The role

You will manage customer accounts, ensure contract renewals, and drive customer success. You will serve as the primary point of contact to foster relationships and maximize upsell opportunities for Orca's security solutions.

What you will do

• Serve as the primary point of contact for assigned customer accounts
• Manage a high-volume portfolio of diverse customer accounts
• Manage and oversee contract renewals
• Monitor customer progress and platform adoption
• Collaborate with the sales team to identify upsell opportunities
• Act as a trusted advisor to help customers achieve security goals
• Respond to customer inquiries and concerns promptly
• Gather and analyze customer feedback
• Develop and deliver customer success plans and periodic health check-ins
• Advocate for customers internally with support, product, and engineering teams

Required qualifications

• Bachelor's degree or equivalent work experience
• 1+ years experience in customer success, account management, engagement management
• Experience working with Cloud Security, CyberSecurity, or SaaS products
• Ability to communicate, operate and communicate in various organizational levels both internally and externally
• Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud
• Knowledge of and experience working in the Cloud Security industry
• Familiarity with cloud technology and environments
• Thrive in a fast pace, dynamic environment
• Excellent written, verbal communication skills, & problem-solving skills
• A passion for creating and maintaining relationships
• Ability to manage competing priorities
• Passion for driving customer success that results in renewals, upside, and retention

Benefits

• Competitive salary, commission, and equity package
• Discounted medical, dental, and vision benefits with significant employer contribution
• Benefits coverage starting on your first day of employment
• Generous PTO with U.S. holidays observed
• Flexible hybrid & remote work environments
• Your choice of Mac or Windows laptop
• Work-from-home stipend to be used in your first month of employment
• Monthly reimbursement for cell phone and for home internet

About the company

Orca Security is a global cloud security innovation leader and cybersecurity unicorn with a valuation of $1.8 billion.