Senior Client Management Specialist

The role

The Specialist will support the execution of core client management initiatives and strengthen systems, processes, and tools. This role translates priorities and stakeholder needs into actionable processes, reporting tools, and trainings to help teams manage and grow client relationships.

What you will do

• Partner with client management leaders to translate strategic priorities into scalable processes, systems, tools and actionable plans
• Collaborate cross-functionally to design and improve Client Management workflows, reporting and operating processes
• Project manage key client management priorities including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts
• Identify opportunities for automation, standardization and improvement
• Manage and prioritize multiple workstreams
• Support adoption of new processes and ways of working through change management initiatives
• Leverage data and feedback to recommend improvements to Client Management programs and processes
• Own and manage specific processes, programs, or internal initiatives end-to-end
• Enforce core Client Management processes and escalate gaps
• Support intake, triage, and prioritization of Client Management requests

Required qualifications

• 4-6 years of experience in operations, project management, agency, startup, campaign, or similarly fast-paced environments
• At least 2 years of direct experience managing business development or campaign planning processes within an agency setting
• Strong stakeholder management skills and comfort working with senior leaders
• Excellent project management skills
• Experience building and maintaining workflows, dashboards, or reporting in Asana or comparable project management platforms
• Ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail
• Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment
• Strong judgment and comfort handling sensitive information

Nice to have

• Experience with HubSpot and NetSuite (or similar CRM and ERP platforms)
• Data visualization skills and working proficiency in Power BI or Tableau
• Familiarity with Zendesk or other ticketing/intake systems
• A background supporting system implementations, integrations, process automation or data/reporting initiatives in partnership with technical teams

Before you apply

• Information submitted may be shared with network agencies
• By providing information, you consent to allow Orchestra and its subsidiaries to keep your information on file and contact you regarding job opportunities, recruitment events and other related updates

About the company

Orchestra is a strategic communications and marketing company. It is made up of leading firms including BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR.