Product Manager

The role

The Product Manager will understand customers, design experiments, and develop judgment. You will own metrics, run end-to-end experiments, and work daily with engineers, operations, and other product managers.

What you will do

• Own assigned metrics like exemption flow completion rate, collections rate, unsubscribes, and onboarding activations.
• Diagnose, experiment on, and report metrics weekly.
• Own the customer feedback loop through weekly customer conversations or Care-ticket deep dives.
• Run experiments end to end from hypothesis to decision.
• Learn operations by sitting with ops, property tax consultants, and Care.
• Communicate cross-functionally and escalate ambiguity fast.
• Use AI daily for specs, data pulls, analysis, surveys, and dashboards.

Required qualifications

• 1-3 years of experience in a product, operations, analytics, or startup role
• Excellent communication skills, especially when engaging directly with customers
• Evidence of an AI-native working style
• Strong problem-solving skills
• Attention to detail

Nice to have

• Eagerness to learn from senior team members and contribute meaningfully from day one
• A collaborative mindset with the ability to work across teams and disciplines
• Comfortable in fast-moving environments with shifting priorities
• Passion for delivering great customer experiences and driving impact
• A bias to figure it out yourself before asking, paired with the judgment to escalate what genuinely needs it

Benefits

• Entrepreneurial culture
• Access to First Round Network
• Flexible PTO
• 11 company holidays
• The last week of the year to recharge and reset
• Competitive health benefits
• $1,000 annual stipend for learning support
• Up to 16 weeks of fully paid parental and bonding leave
• Complimentary real estate and tax consulting licensing and renewal as applicable

About the company

Ownwell has developed an end-to-end property tax solution for SFR and CRE investors, operators, and property managers. The company uses Data Science and Machine Learning to reduce expenses and increase Net Operating Income.