Revenue Recovery Lead

Austin, TX. Posted 5 months ago

The role

The Revenue Recovery Lead will build and own the systems, processes, and customer touchpoints for collecting revenue. This person will design automated outreach workflows, manage vendor relationships, and use AI tools to automate recovery efforts.

What you will do

Stand up AR aging visibility from current dashboards and reporting
Design and implement automated outreach workflows
Evaluate and establish vendor relationships for late-stage recovery
Document dispute resolution processes and SLAs
Talk to customers directly to understand payment issues
Use AI tools to automate outreach and classify disputes
Build measurement infrastructure for DSO, bad debt rates, and recovery rates
Own the compliance layer
Develop the escalation framework from first reminder to write-off

Required qualifications

Experience standing up a process, system, or function where one did not exist
Ability to execute with speed and creativity
AI-fluent and uses AI as a core part of work
Great communicator who can engage with customers with empathy, clarity, and firmness
Comfortable with ambiguity
Analytically strong
Fluent in spreadsheets
Comfortable in SQL or willing to learn it

Nice to have

Experience in consumer tax resolution, personal injury or contingency-fee law firm operations, healthcare revenue cycle management, consumer lending or fintech, or high-growth startup operations
Collections-specific experience

Benefits

Entrepreneurial culture
Access to First Round Network
Flexible PTO
11 company holidays
Company operations closed for the last week of the year
Competitive health benefits
$1,000 annual learning support stipend
Up to 16 weeks of fully paid parental and bonding leave
Equity participation
Complimentary real estate and tax consulting licensing and renewal

About the company

Ownwell has developed an end-to-end property tax solution for SFR and CRE investors, operators, and property managers. The company uses Data Science and Machine Learning to reduce expenses and increase Net Operating Income for clients.