Senior Software Engineer, AI Agent & LLM

About the job

The Opportunity We are looking for a Senior AI Agent & LLM Engineer who combines strong software engineering capabilities with a deep focus on AI quality. You will help build and improve the AI systems behind Otter’s conversational knowledge engine and AI Chat, spanning user-facing agent experiences, evaluation systems, and the shared platform required to operate them reliably at scale. This is a hands-on role for someone who can move from an ambiguous product problem to a working production solution, define how quality should be measured, and drive improvements across services, models, and user experience. Your Impact - Build AI-agent experiences for Otter AI Chat that help users reason…