Hospice Care Navigator

The role

The Hospice Care Navigator develops, maintains, and executes a Marketing and Sales Plan for the Otterbein Universal Hospice group. This role manages the sales process from initial connection with referral contacts or families through enrollment in hospice care.

What you will do

• Develop and manage the contact and leads database.
• Establish relationships with key referral contacts.
• Make outbound calls to drive appointments.
• Conduct appointments to complete the process.
• Represent Otterbein at various public functions.
• Develop, maintain, and execute a detailed Marketing and Sales Plan.
• Track and report on the source of referrals.
• Educate the public, Otterbein partners, and referral sources on end of life, advance directives, and hospice care.

Required qualifications

• Valid state of Ohio RN or LPN license
• Ohio Driver’s license
• 2+ years of sales/referral marketing experience
• Strong interpersonal skills
• Excellent communication skills (listening, writing and speaking)
• Must be able to communicate with older persons who may be ill, disabled and/or emotional
• Must be detail oriented
• Able to prioritize and utilize effective time management skills
• Be flexible to adjust to impromptu situations on a regular basis

Nice to have

• B.S. in Health Care, Social Work, or Marketing or Business Management
• Experience preferably in hospice, social work, or related fields

Benefits

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid Time off that accrues immediately
• Paid Holidays
• Life insurance
• Retirements Savings with a 401(k) or 403(b) with company match
• Access up to 100% of your net earned based wages daily through DailyPay
• Employee sponsored fund for employees in need
• Employee Assistance Program (EAP)
• Tuition Assistance

About the company

Otterbein is a not-for-profit, faith-based ministry and a national leader in retirement living communities and long-term care. Otterbein SeniorLife consists of lifestyle communities, small house neighborhoods, home health, and hospice care in Ohio and Indiana.