Sales/Central Intake Admissions Specialist

The role

The Central Intake Admissions Specialist supports census growth through referral management and admissions coordination. This person evaluates referrals for clinical appropriateness and financial viability while maintaining relationships with referral sources.

What you will do

• Retrieve and respond to referrals from platforms and sources.
• Enter referral information into the CRM system.
• Evaluate referrals for clinical appropriateness and financial viability.
• Develop and maintain relationships with referral partners and stakeholders.
• Communicate referral information to the Health Care Navigator and community leadership.
• Complete or coordinate patient assessments.
• Obtain prior authorizations and verify payer requirements.
• Follow long-term care admission workflows.
• Obtain or complete required pre-admission documentation including PASRR.
• Complete sex offender screenings and other required admission reviews.

Required qualifications

• High School Diploma or GED
• 3-5 years experience with proven track record in Central intake admissions
• 3-5 years leadership/supervisory experience
• 3-5 Years experience in skilled nursing facility
• Knowledge of long-term care payer sources, including Medicare, Medicaid, Managed Care, and commercial insurance.
• Proficient with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to self-manage, work remotely as needed and travel to locations throughout OH

Nice to have

• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or related field
• Experience with Electronic Medical Records (EMR) systems and Customer Relationship Management (CRM) software
• Experience in multi-site/central intake

Benefits

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays
• Access to DailyPay
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund

About the company

Otterbein is a non-profit 501(c)(3) health and human service organization. It consists of lifestyle communities, small house neighborhoods, home health, and hospice care in Ohio and Indiana.