Community Navigator (Charleston, SC)

The role

You will engage residents in affordable housing to provide health, benefits, and financial services. You will also build community partnerships and host on-site programming.

What you will do

• Proactively engage residents through door-to-door flyering, community events, tabling, and phone-based outreach.
• Schedule doctor appointments and help residents apply for benefits like SNAP, TANF, and LIHEAP.
• Act as a health and wellness advocate for residents.
• Make and track referrals within the technology platform.
• Build trust and respect with residents and identify their needs proactively.
• Work with community partners across the Dorchester area.
• Provide services related to health, benefits, and financial needs with ongoing support.
• Document all outreach, services, referrals, and resident interactions in the Ounce platform.
• Build and maintain local partnerships.
• Plan, coordinate, and host ongoing on-site programming and events.

Required qualifications

• Experience navigating government benefits (e.g., SNAP, TANF, LIHEAP, Medicaid).
• Experience coordinating care to local organizations.
• Enjoy customer-service roles.
• Ability to commute within Charleston 4 days/week.
• Ability to commit to a set schedule.

Nice to have

• Lived in the area
• Worked in a community-based role

About the company

Ounce is a community-based service model that provides services to residents of affordable housing properties to improve engagement and outcomes at scale.