Patient Care Navigator

The role

The Patient Care Navigator acts as the patient's point of contact between visits. You will follow OB patients from their first visit through postpartum and manage GYN patient results, referrals, and procedures.

What you will do

• Reach out to each new OB patient within 2 business days of her first visit.
• Track every patient on your caseload through each stage of pregnancy.
• Make sure tests, scans and referrals are scheduled, completed and returned to the provider.
• Send hospital records ahead of delivery, capture delivery, and book postpartum visits.
• Hand patients off to ongoing GYN care at graduation.
• Follow up on abnormal results and referrals until the visit, procedure or report is complete.
• Send procedure prep instructions, confirm appointments and rebook no-shows.
• Read incoming portal messages and route clinical questions to a midwife, OB or RN.
• Reach out to patients who are lost to follow-up and clear that queue weekly.
• Cover medical assistant or front desk duties during planned absences.

Required qualifications

• 2 years experience as a medical assistant in an outpatient clinical setting
• Ability to work fully on site
• Strong organization and follow-through across a large patient caseload
• Clear, warm communication with patients by phone, message and in person
• Comfort working in an EMR and patient portal

Nice to have

• Current medical assistant certification (e.g., CCMA, CMA, RMA)
• OB/GYN or women's health experience
• Experience in patient navigation, care coordination or referral management

Before you apply

• Oula Health participates in E-Verify to confirm authorization to work in the U.S.

About the company

Oula delivers maternity care built around patients, offering comprehensive support before, during, and after pregnancy. The team includes midwives, OBGYNs, and dedicated care navigators.