Patient Care Associate

The role

The Patient Care Associate acts as a primary point of contact for patient inquiries. You will work with Customer Experience, Clinical Operations, and clinical teams to support patient journeys.

What you will do

• Answer incoming patient calls
• Answer incoming patient messages and route them to the appropriate team
• Provide assistance with scheduling, directions, and general inquiries
• Process medical record requests
• Route patient questions or concerns to the appropriate care team member
• Document all interactions in Oula's systems
• Support patient onboarding and access to virtual care resources
• Collaborate with Care Coordinators, Front Desk Associates, and clinical staff
• Provide cross-coverage at the Front Desk
• Perform additional administrative tasks as directed by the Clinic Manager

Required qualifications

• High school diploma or equivalent
• Able to communicate effectively both verbally and in writing with both internal and external stakeholders
• Ability to travel regularly between clinic locations
• Ability to be present on-site at clinics during scheduled hours

Nice to have

• some college and/or healthcare related coursework
• Previous experience in customer service, administrative, or healthcare support role
• Prior experience working with Athena, EPIC, Dorsata, Slack and/or Google Suite
• Spanish or other non-English language proficiency

Benefits

• base salary
• comprehensive benefits

Before you apply

• Oula Health participates in E-Verify to confirm authorization to work in the U.S.

About the company

Oula delivers maternity care built around patients, offering support before, during, and after pregnancy. The team includes midwives, OBGYNs, and care navigators.