Front Desk Associate

The role

You will be the first point of contact for patients at the Oula clinic in Charlotte, NC. You will manage check-in, scheduling, patient calls and administrative support.

What you will do

• Welcome patients and manage check-in and check-out
• Coordinate waiting room flow with the care team
• Manage scheduling and rescheduling for routine visits, including blood draws and sonograms
• Keep the front-of-house area clean, organized and stocked
• Take part in daily team huddles
• Answer and triage incoming patient calls
• Collect copays and process payment plan transactions
• Support insurance billing workflows
• Retrieve medical records, process referrals and assist with prior authorizations
• Help patients navigate their care and resolve operational issues

Required qualifications

• High school diploma or GED
• 2+ years of relevant healthcare experience
• Ability to work independently and manage competing priorities
• Strong attention to detail
• Strong computer skills and comfort learning new technology
• Excellent interpersonal, organizational and communication skills
• Demonstrated reliability, professionalism and strong work ethic

Nice to have

• Associate's degree or higher
• Experience in a healthcare front desk or patient-facing administrative role
• Familiarity with electronic medical records (EMR) systems
• Experience with scheduling, insurance billing or prior authorizations

Benefits

• Competitive total rewards package
• Base salary
• Comprehensive benefits

Before you apply

• Employer participates in E-Verify and must confirm you are authorized to work in the U.S. through Form I-9

About the company

Oula delivers maternity care with midwives, OBGYNs and care navigators, and serves patients across six clinics in three states. It was launched in 2021 and offers preconception, pregnancy, postpartum and gynecology care.