Senior Logistics Manager, Americas Retail Operations

The role

You will lead all retail logistics across the Americas, managing a team of two direct reports. You will optimize current retail footprints, execute new retailer launches, and drive cost-down strategies using AI-assisted solutions.

What you will do

• Act as the primary logistics lead for all Americas retail channels
• Evaluate new retailer routing guides and technical requirements
• Enforce compliance across routing guides, packaging, labeling, ASN accuracy, and EDI readiness
• Drive operational efficiency to increase fulfillment speed
• Serve as the escalation point for retail logistics issues
• Run cost analyses across Prepaid and Collect freight models
• Create and own an end-to-end chargeback deduction and dispute process
• Identify and deliver logistics cost-down initiatives
• Own the retail logistics KPI scorecard and run regular business reviews
• Build AI-assisted solutions for manual, repetitive work

Required qualifications

• 7+ years of experience in retail logistics, B2B wholesale distribution, or supply chain operations
• 2+ years of direct people management in a product-shipping industry (e.g., CPG, Consumer Electronics, Apparel)
• Deep expertise in retail compliance and chargeback management
• Strong financial and operational analysis skills
• Fluency with retail logistics KPIs such as OTIF, OTD, fill rate, cost per unit, and chargeback rate
• Proven, hands-on AI proficiency
• Experience working with ERP, WMS, and/or TMS systems
• Advanced spreadsheet and reporting skills
• Strong cross-functional communication and influence

Nice to have

• Hands-on NetSuite experience
• Experience supporting distribution in Canada and/or LATAM
• Experience building workflows or automations on AI platforms
• Ongoing AI skill development
• Experience with responsible AI practices
• Exposure to CPFR, demand planning, or channel inventory management
• Multi-channel fulfillment experience
• Track record of building or scaling a logistics team in a high-growth environment
• Bachelor's degree in Supply Chain, Business, Engineering, or a related field

Benefits

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Ōura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off
• 13 paid holidays
• 8 days of flexible wellness time off
• Paid sick leave
• Parental leave

Before you apply

• Not considering candidates residing in Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI)

About the company

ŌURA's mission is to empower every person to own their inner potential through award-winning products like the Oura Ring. The company is a quickly growing business focused on helping people live healthier and happier lives.