Logistics Specialist, Fulfillment

The role

This person will support day-to-day D2C and B2B order execution across the Americas fulfillment network. They will monitor order queues, resolve fulfillment exceptions, and coordinate with warehouses to protect SLAs.

What you will do

• Monitor D2C and B2B/Commercial order queues in NetSuite and warehouse systems
• Triage holds, backorders, address or shipping issues, system handoff failures, and shipment discrepancies
• Coordinate with the warehouse to cancel, prioritize, release, or rework orders
• Resolve ERP, WMS, and EDI fulfillment errors
• Track open and aging orders, on-time shipping performance, and exception trends
• Partner with warehouse, Commercial, Member Care, and Systems teams to improve SOPs
• Support D2C/B2B launches, new markets, and commercial partnerships
• Coordinate end-to-end testing and UAT across ecommerce, NetSuite, 3PL/WMS, shipping, returns, and customer-notification workflows
• Track launch dependencies and risks
• Transition new workflows into steady-state SOPs

Required qualifications

• 3+ years of hands-on logistics, order management, or fulfillment experience
• Experience using ERP and warehouse management systems to investigate and resolve order-level issues
• A track record of resolving fulfillment exceptions such as holds, backorders, shipping errors, and system or EDI failures
• Demonstrated ability to solve ambiguous operational problems creatively and build scalable processes, controls, and automation from the ground up
• Experience with end-to-end testing, UAT, launch readiness, or cross-functional operational initiatives
• Strong prioritization, follow-through, and communication skills

Nice to have

• NetSuite experience

Benefits

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Ōura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off
• 13 paid holidays
• 8 days of flexible wellness time off
• Paid sick leave
• Parental leave

Before you apply

• Not considering candidates residing in Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI)

About the company

ŌURA helps their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app.