Fulfillment Center Operations Manager

The role

This person will oversee end-to-end fulfillment operations including receiving, inventory management, picking, packing, and shipping for multiple client accounts. They will lead warehouse teams and drive efficiency and scalability in day-to-day activities.

What you will do

• Oversee end-to-end fulfillment operations including receiving, inventory management, picking, packing, and shipping
• Ensure client SLAs and KPIs are met
• Act as the primary point of contact for client operational needs
• Lead and develop warehouse teams
• Drive continuous improvement initiatives
• Monitor and analyze operational performance metrics
• Manage labor planning, staffing, and scheduling
• Ensure inventory control best practices
• Partner with cross-functional teams
• Support onboarding of new clients

Required qualifications

• 5+ years of experience in fulfillment, warehouse, or distribution operations
• Proven experience managing clients or business units simultaneously
• Strong knowledge of WMS systems and warehouse operational best practices
• Demonstrated leadership experience managing teams in a high-volume environment
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication skills with both internal teams and external clients

Nice to have

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field
• Experience within a 3PL environment

Benefits

• Paid Time Off
• Paid Holidays
• Insurance (medical, dental, vision)
• HSA & FSA
• 401(K) matching

Before you apply

• Hiring includes multiple virtual and/or in-person interviews

About the company

Outerspace is a new type of Ops Center that provides services including warehousing, fulfillment, customization, light manufacturing, and product photography. They leverage technology to support high growth brands.