Outsetmedical
Field Service Engineer II (Sidney, OH)
Sidney, OH. Posted 2 months ago
The role
The Field Service Engineer II installs, maintains, troubleshoots, and repairs the Tablo Dialysis System. This role involves working at customer facilities and patient homes while collaborating with cross-functional teams to support product improvement.
What you will do
- Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient's homes
- Perform scheduled preventative maintenance including calibrations, hardware or software upgrades and verification of system specifications
- Serve as a technical subject matter expert on the Tablo product
- Deliver first and second level technical support to customers
- Document all service activities and maintain spares inventory in the ERP system
- Complete field service and expense reports
- Support Marketing and Sales for seminars, trade shows, or demonstrations
- Provide detailed feedback to R&D regarding performance and serviceability
- Manage and maintain company assets
Required qualifications
- 5+ years Field Service/Industry experience
- Knowledge of electronic, mechanical, and fluids components
- Valid driver's license
- Good driving record
- Own methods for transportation until an Outset Medical fleet car is provided
- Ability to charge travel expenses on a personal credit card to be reimbursed by the company
- Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts
- Excellent communication skills
- Computer and technology skills with Excel, Word, Outlook, Power Point and ERP databases
- Ability to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling
- Exposure to blood borne pathogens and/or hazardous materials possible
- Routinely lift and/or move up to 75 pounds
Nice to have
- Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent
About the company
Outset Medical is a medical device company focused on revolutionizing the field of dialysis through the Tablo Hemodialysis System.