Director of Sales Operations

The role

You will build a repeatable and scalable engine for revenue growth by driving operational excellence across the sales organization. You will lead a team of operators to provide insights, optimize processes, and partner with Sales Leadership on forecasting and pipeline management.

What you will do

• Lead a team of operators to draw insights and drive implementation on critical opportunities
• Help Sales Leadership define strategic priorities and deliver operational excellence
• Own business operating rhythms including forecast calls, pipeline reviews, QBRs, and MBRs
• Own and refine KPI dashboards to provide visibility into sales performance
• Partner with Sales Leadership on revenue targets, forecast accuracy, and pipeline health
• Develop the annual sales ops roadmap including territory design, quota setting, and GTM planning
• Translate business needs into technical requirements for Data and GTM Engineering teams
• Maintain fluency in the sales technology stack and own tier 1 Salesforce configurations
• Manage process improvement efforts for efficiency, deal velocity, and revenue predictability
• Collaborate with Marketing, Product, Finance, and CS to improve lead flow and GTM alignment

Required qualifications

• 7+ years of relevant work experience in high-velocity SaaS, partnering with VP+ sales leaders
• Deep expertise in sales operations (planning, forecasting, pipeline management, process optimization, KPIs)
• Demonstrated people leadership: building, coaching, and inspiring high-performing teams
• Strong influencing and communication skills
• Salesforce
• sales engagement platforms (Outreach, Salesloft, Gong, etc.)
• Excel/Google Sheets (advanced)
• data analysis and reporting tools

Nice to have

• SQL
• Tableau/Looker
• AI/ML tools and frameworks

Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work with a global team, distributed worldwide
• 6 self care days per year
• Opportunity to participate in SPIF (sales contests) monthly!
• Incredible promotion opportunities

About the company

PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams create, manage, and sign digital documents. The company empowers more than 65,000 growing organizations.