Commercial Support Specialist

The role

The Commercial Support Specialist provides operational support for the Commercial & Industrial business and Sales teams. This role involves client account management, sales administration, project coordination, and customer service activities.

What you will do

• Process administrative tasks for customer agreements, product orders, and maintenance contracts.
• Process sales orders and maintenance-related purchases within approval limits.
• Monitor expiring purchase orders, pricing agreements, service contracts, and renewals.
• Serve as a primary point of contact for client inquiries.
• Track project and job status through internal systems and maintain documentation.
• Respond to customer inquiries regarding products, services, quotes, and order updates.
• Coordinate with Sales, Service, and Operations teams to resolve customer concerns.
• Utilize business systems to maintain customer records and process transactions.
• Assist with month-end close activities, inventory reconciliation, and procurement support.
• Support the administration of preventative maintenance programs and service agreements.

Required qualifications

• High school diploma or equivalent
• Minimum 3 years of customer service, customer relations, account management, or related experience
• Minimum 3 years of sales, sales support, or business development support experience
• Minimum 1 year of project coordination or project management experience
• Strong communication and relationship-building skills
• Proven problem-solving abilities and ability to manage multiple priorities
• Strong organizational skills and attention to detail
• Ability to work independently while effectively collaborating with cross-functional teams
• Ability to adapt quickly and respond to changing customer and business needs
• Proficiency with Microsoft Office and business management software systems

Nice to have

• Experience reviewing contracts, service agreements, purchase orders, or account documentation
• Client relationship management experience
• Project coordination and project management experience
• Strong adaptability and ability to manage changing priorities
• Excellent verbal and written communication skills
• Sales, sales support, or account management experience
• Customer service and customer retention experience
• Ability to work independently while maintaining strong customer relationships
• Professional, detail-oriented, and highly organized work style
• Experience supporting commercial accounts or service-based businesses

Benefits

• $0 deductible medical insurance with affordable premiums
• Dental insurance
• Vision insurance
• Life insurance
• Career growth opportunities through ongoing training and development
• Competitive compensation and employee incentive programs
• 401(k) with employer match

Before you apply

• Subject to a pre-employment background check
• Education verification (High School Diploma or equivalent)
• Drug screening

About the company

The Packard Culligan group of dealerships is a family-owned company that offers drinking water and water treatment products and services. Their dealerships are locally run by employees in the communities they serve.