Service Manager

The role

The Service Manager leads Service and Route team personnel and residential functions. This hands-on management role involves coaching, training, and process improvement to ensure customer satisfaction and achieve company goals.

What you will do

• Resolving service-related problems and approving billing adjustments
• Ensuring adequate after-hours response to customer emergencies
• Maintaining staffing levels, workload distribution, and employee skills
• Providing training to ensure employees exceed customer expectations
• Developing employee performance objectives tied to dealership goals
• Maintaining company assets including plant, fleet, equipment, and inventory
• Achieving planned gross margin and revenue targets
• Conducting regular one on one employee and team meetings
• Building a team environment
• Keeping knowledge and skills current for self and service personnel

Required qualifications

• Technical skills
• People skills

Nice to have

• Previous experience in Trades management
• WQA CWS-I certification

Benefits

• Zero deductible medical plans
• Dental and vision
• Wellness Program with incentives
• 401K with employer match
• Tuition reimbursement
• Scholarship opportunities
• Paid time off
• Paid holidays
• Career advancement through training and development
• Work-life balance
• Newly remodeled facility
• Own office

Before you apply

• Subject to a pre-employment background check
• Drug screening
• DOT physical
• Motor Vehicle Record review

About the company

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness. They offer water treatment products and services for homes or businesses.