Office Manager

The role

The Office Manager leads a team and manages administrative and financial operations for the Residential division. This role supports installation and service teams to drive customer satisfaction and revenue growth.

What you will do

• Supervise, train, and mentor CSRs serving Residential customers.
• Monitor call handling, email communication, scheduling, and workflow.
• Ensure CSR proficiency in cross-selling services and writing orders.
• Resolve escalated customer concerns.
• Oversee all billing processes for Residential services.
• Manage accounts payable/receivable, move-outs, bad debt, collections, and credit approvals.
• Perform account reconciliation for completed service and delivery work.
• Review financial reports for the Residential division.
• Collaborate with the Residential Service Manager, Route Manager, and other stakeholders.
• Maintain accurate customer documentation and safeguard sensitive information.

Required qualifications

• High School Diploma
• Minimum 3 years of office management experience
• Strong leadership, communication, and organizational skills
• Solid understanding of billing, AP/AR, inventory management, and procurement
• Experience with bid preparation and contract administration
• Proficiency in Microsoft Office and accounting systems
• Valid Driver’s License with a safe driving record

Nice to have

• Bachelor’s degree in Business Administration, Accounting, or related field

Benefits

• Competitive base salary with high incentive potential
• Zero-deductible medical plans
• Dental coverage
• Vision coverage
• Wellness program with incentives
• 401K with employer match
• Tuition reimbursement
• Scholarship opportunities
• Paid time off
• Paid holidays

About the company

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness. They offer water treatment products and services for homes or businesses.