Service Manager

The role

The Service Manager leads the service team and associated commercial and industrial service functions. This hands-on management position involves coaching, training, and process improvement to ensure customer satisfaction.

What you will do

• Resolving service-related problems
• Approving billing adjustments as necessary
• Ensure adequate after-hours response to customer emergencies
• Maintaining appropriate staffing level, workload distribution, and employee skills
• Provide sufficient training to ensure employees have the skills and information necessary to exceed customers’ expectations
• Develop realistic employee performance objectives tied to the dealership’s goals
• Maintain the company’s assets including plant, fleet, equipment, and other inventory
• Achieve planned gross margin and revenue targets
• Oversee the production plant
• Keep knowledge and skills current and pursue WQA CWS-I certification

Required qualifications

• Technical skills
• People skills

Nice to have

• Previous experience in Trades management

Benefits

• Zero deductible medical plans
• Dental and vision
• Wellness Program with incentives
• 401K with employer match
• Tuition reimbursement
• scholarship opportunities
• Paid time off
• paid holidays
• Career advancement through training and development

Before you apply

• subject to a pre-employment background check
• drug screening
• DOT physical
• Motor Vehicle Record review

About the company

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness. They offer water treatment products and services for homes or businesses.