Field Operations and Training Specialist- MO, IL, PA, NY

The role

The Field Operations and Training Specialist supports sales, installation, and service operations. This person provides technician training, manages equipment float, and handles vendor relationships to improve service quality and business efficiency.

What you will do

• Provide real-time support to dealerships for troubleshooting, installation, and repairs
• Ensure proper inventory management
• Maintain and update sales application guidelines for Sales Representatives
• Develop training plans for new and used equipment and document processes and procedures
• Ensure compliance with state regulatory guidelines for technicians
• Identify skill gaps by technician level and develop targeted training programs
• Facilitate onboarding and ongoing technical education for Service Technicians
• Conduct classroom, hands-on, and on-the-job training sessions
• Collaborate with HR to maintain technician training records and certifications
• Design layout, workflow, and equipment processes to support efficient repair operations

Required qualifications

• Experience in operations, technical training, or field service support
• Effective communication and leadership skills
• Ability to develop and deliver training programs
• Familiarity with regulatory compliance and vendor management
• Must be located within a commutable distance from one of the Eastern and Gateway dealerships

Benefits

• $0 deductible medical insurance with affordable premiums
• Dental insurance
• Vision insurance
• Life insurance
• Career growth opportunities through training and development
• 401k with employer match
• Remote work when not traveling

Before you apply

• subject to a pre-employment background check
• drug screening
• DOT physical
• Motor Vehicle Record review

About the company

Packard Culligan Water is a people-focused team that has been helping families and businesses enjoy better water for more than 80 years. The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness.