National C&I Training Specialist

The role

The National C&I Training Specialist develops and delivers technical training programs for Commercial & Industrial operations. This role provides technical support, operational guidance, and standardized training to technicians and sales teams nationwide.

What you will do

• Provide nationwide technical support for complex C&I installations, troubleshooting, repairs, and system optimization.
• Support sales teams with application guidance and technical expertise.
• Maintain and update national C&I application guidelines, technical documentation, and sales resources.
• Develop, implement, and maintain standardized training programs.
• Analyze recurring installation, equipment, and service challenges to implement corrective training.
• Ensure C&I technicians meet regulatory, safety, and certification requirements.
• Develop and maintain a national technician competency framework.
• Conduct dealership capability assessments.
• Deliver classroom instruction, hands-on training labs, virtual learning sessions, and field-based coaching.
• Serve as the primary escalation resource for complex technical issues.

Required qualifications

• 5+ years of experience in Commercial & Industrial (C&I) operations, technical training, field service, water treatment, or a related technical industry.
• Demonstrated ability to design, develop, and deliver advanced technical training programs.
• Strong leadership, coaching, communication, and presentation skills.
• Experience troubleshooting complex mechanical, electrical, and water treatment systems.
• Knowledge of regulatory compliance standards, workplace safety requirements, and industry best practices.
• Ability to build strong relationships across multiple locations and organizational levels.
• Proficient with Microsoft Office and learning management or training documentation systems.
• Valid driver's license
• Ability to travel extensively

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k

About the company

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness. They offer water treatment products and services for homes or businesses.