Customer Service Representative

The role

This person will handle payments, invoices, billing inquiries, and collections. They will communicate products and services to customers, schedule appointments, and address water quality concerns.

What you will do

• Handle payments, invoices, and billing inquiries, and collections.
• Effectively communicate our products and services to customers.
• Schedule in-home appointments when applicable.
• Address general water quality concerns and inquiries.
• Process daily and monthly administrative tasks as assigned.
• Efficiently schedule deliveries and service appointments.

Required qualifications

• High school diploma or equivalent.

Nice to have

• Strong communication skills, both verbal and written.
• Quick problem-solving abilities for addressing unique customer needs.
• Meticulous attention to detail to ensure accuracy.
• Willingness to become a water treatment expert through training.
• Proficiency in Microsoft Office, data entry, and documentation.
• Multi-tasking ability with different computer programs.
• Collaborative team player with a friendly demeanor.

Benefits

• $0 deductible medical insurance with affordable premiums
• Dental, vision, life insurance and more
• Career growth opportunities through training and development
• 401k with employer match
• 7 paid Holidays
• Competitive PTO package
• Health Insurance
• Dental Insurance
• Vision Insurance

Before you apply

• Subject to a pre-employment background check
• Subject to a drug screening

About the company

Culligan of Phoenix, AZ, is a dealership under the Packard Culligan franchise group. Packard Culligan is a family-owned company that provides commercial and residential water treatment and filtration systems.