Service Manager

Minnetonka, MN. Posted 5 days ago

The role

The Service Manager leads the service team and associated commercial and industrial service functions. You will coach and train service technicians to ensure customer satisfaction and meet company goals.

What you will do

Resolving service-related problems
Approving billing adjustments
Ensuring adequate after-hours response to customer emergencies
Maintaining staffing levels, workload distribution, and employee skills
Providing training to employees
Developing employee performance objectives
Maintaining company assets including plant, fleet, equipment, and inventory
Achieving planned gross margin and revenue targets
Overseeing the production plant

Required qualifications

Technical and People skills
Subject to a pre-employment background check
Subject to drug screening
Subject to DOT physical
Subject to Motor Vehicle Record review

Nice to have

Previous experience in Trades management

Benefits

Zero deductible medical plans
Dental and vision
Wellness Program with incentives
401K with employer match
Tuition reimbursement
Scholarship opportunities
Paid time off
Paid holidays
Career advancement through training and development

About the company

The Packard Culligan group of dealerships is a family-owned company. They offer water treatment products and services for homes and businesses.